FAQ

A code like HP-MY-0012 that identifies your salon. Show it to any Harzly stockist in your country to buy at the groomer (Pro) price instead of the retail price.

Professional groomers and grooming salons. Register with your salon name, city and an Instagram account or website so Harzly can see that you groom.

Yes. There is no fee and no purchase commitment.

Most salons are approved right away. If Harzly needs to check, it usually takes up to 48 hours. Your home shows the status: Approved, Pending or Suspended.

From any approved stockist in your country. Your home lists them with contact details. You are not tied to one stockist.

Tap Copy my code link on your home and send the link by chat or email. When the stockist opens it, they see your code and status immediately. You can also just tell them the code.

Pending means Harzly is still checking your salon. Suspended means the code cannot be used for Pro prices for now, usually because the salon details could not be confirmed. Email pro@harzly.com with your code and a link to your salon.

Coat care is sold by the pack and refills are sold two packs or more per order. Ask your stockist for current pack sizes.

On the sign-in page tap Forgot password. We email you a 6-digit code and you set a new password.

Yes. From your home tap Become a stockist and submit the application. Harzly reviews it within 48 hours. Your Pro code stays with you.

Professional groomers and salon owners outside Korea, Japan, the United States and Australia (we have our own stores or partners there). You need a business registration because you are the importer in your country.

Pet owners pay the retail price (RRP). Groomers and salons buying full packs pay the groomer price. Convert both to your local currency. You may go up to 10% above either price. Shears, combs and brushes may go up to 10% below RRP. Coat care (shampoo, mist, refills) is never sold below RRP to pet owners or below the groomer price to groomers. Refills are sold 2 packs or more per order so the courier cost stays small per pack. This keeps prices fair between stockists in different countries.

Not at the start. Stockists who place 2 reorders and buy USD 20,000 within 12 months are offered a Country Partner agreement: you buy at 50% instead of 60% of the same base price, and get country exclusivity with an annual purchase commitment (from USD 40,000 in the first year).

Your own website and social channels: yes, within your country. Shopee, Lazada, Amazon and other marketplaces: only with our written approval.

You are the importer, so local registration or labelling, if any, is your responsibility. Our packaging already has English product name, full ingredient list, batch and expiry date and Made in Korea. In Singapore, non-medicated pet grooming products need no registration. If your country needs an importer label, we send print-ready artwork and you apply it after customs.

Send photos within 7 days of delivery. We replace it in your next shipment or credit it.

No. The Korean store does not ship abroad and its trade prices are for Korean businesses only.

12 months, renewed automatically while you order at least twice a year. Either side can end it with 30 days notice. Prices change at most once a year, or if the exchange rate moves more than 10%, with 30 days notice.